Refund policy

Last updated: November 7, 2026

30-day return requests

You may request a return within 30 days after delivery. To qualify for a change-of-mind return, consumable products must be unopened, unused, in their original sealed packaging, and accompanied by proof of purchase. Opened or used supplements cannot be returned for change of mind.

How to request a return

Use our contact form with your order number and the reason for your request. Please wait for return instructions before sending anything. We will provide the appropriate return address; do not send products to the manufacturer.

Damaged, incorrect or defective items

Contact us promptly if an order arrives damaged, is incorrect, or appears defective. Include photographs where possible and keep the packaging. We will review the issue and arrange an appropriate replacement or refund. Statutory rights for defective goods are not limited by the unopened-product rule.

Return costs and refunds

For approved change-of-mind returns, you are responsible for return shipping. Original shipping charges are not refundable unless required by law. If we made an error or supplied a defective item, we will provide a suitable remedy and cover reasonable agreed return costs. Once an approved return has been received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit.

Changes and cancellations

Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes once processing or dispatch has started. These terms do not affect consumer rights that cannot be excluded under applicable law.